Job Description

Position Description:

The Housekeeping Manager oversees guest room cleanliness, public areas, laundry support, team performance, scheduling, inventory, inspections, and guest satisfaction.

Key Responsibilities

• Manage daily housekeeping operations, including guest rooms, public areas, laundry coordination, inspections, and special projects.
• Lead, train, coach, schedule, and support housekeeping supervisors and team members.
• Monitor room status, productivity, guest requests, inspections, maintenance follow-up, and service recovery needs.
• Coordinate with front office, maintenance, food and beverage, human resources, and hotel leadership.
• Maintain standards for cleanliness, safety, supplies, linen, equipment, and guest room presentation.
• Support labor planning, inventory control, purchasing needs, and department cost awareness.
• Ensure compliance with hotel policies, safety procedures, sanitation standards, lost and found, key control, and guest privacy.
• Promote a positive, professional, service-focused, and accountable team culture.

Equal Employment Opportunity Statement

We are an Equal Employment Opportunity employer and consider all qualified applicants without regard to any legally protected status.

Requirements

• Prior hotel housekeeping experience required.
• Prior housekeeping supervisory or management experience strongly preferred.
• Strong knowledge of guest room standards, public area standards, laundry operations, and housekeeping productivity.
• Ability to lead, train, coach, schedule, and hold team members accountable.
• Strong communication, organization, problem-solving, and guest service skills.
• Computer, email, scheduling, reporting, property management, or housekeeping system experience preferred.
• Flexible schedule required, including weekends and holidays.
• Must be professional, reliable, detail-oriented, and safety-focused.

Schedule

Flexible schedule required. Must be available to work weekends, holidays, mornings, evenings, and overtime as needed based on hotel occupancy, staffing needs, and business levels.

Job Tags

Flexible hours, Day shift, Afternoon shift

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